Career path FAQs

How does the algorithm work?

We use an algorithm to determine which jobs to display when you’re exploring paths or generating target-led paths. This algorithm takes into account the following attributes to determine the relevance of each job to all other jobs in your site: competencies, skills, job level, and job group. Competencies and skills need to be an exact match to increase relevance; there’s no partial scoring for similar items or different levels of the same skill or competency.

In explored paths, the initial list of potential roles also factors in the user’s capabilities. If there’s a conflict with their current role, we give preference to their capabilities. For example, if a user has Adaptability Level 3 on their profile but their current role requires Level 2, we use Level 3 in our calculations to determine which jobs are most relevant.

The algorithm is re-calculated daily. You can also follow the steps below to initiate a manual update if you’ve republished a job and don’t want to wait for the daily update.

1. Click the gear icon on the top right of your screen.

2. Select General administration in the dropdown.

3. Click Career paths under Features in the side menu.

4. Click Update now under the Career path exploration setting.

How are match scores calculated?

Match scores are calculated by comparing the competencies and skills on a user’s profile with the competencies and skills required on a job. Users receive a partial score if they have a lower level of a required competency or skill. The weight of competencies and skills follows the employee profile settings. Items need to be validated by a manager to be included, so capabilities added to profile from a self-assessment won’t contribute to the score.

What happens when I edit a job?

When you edit and republish a job, it’s updated immediately in career paths to reflect the most recent version. However, its order in the list of suggested next roles won’t reflect changed requirements until the next daily update or when you perform a manual update in the career path settings.

What happens when I archive or delete a job?

The job is immediately removed from defined paths and no longer appears as an option when users explore or start with a target. Employees who have saved a path that includes the job see a note that says 'There's a new version of this path' and an option to update the path. Once updated, the job is removed from their path.

What happens when I restore a job?

The job is not added back to any defined paths or paths saved to employee profiles. However, it will now appear as an option when users explore or start with a target.

What happens when I change a user’s position?

The jobs in saved paths won’t be changed or removed. However, the current role label will update immediately in those paths. If the new current role is included in a path, the label moves to that job. If it isn’t included, the label is removed from the path.

How are jobs displayed in career paths?

The information section only displays what’s set in the general settings on the job template.